Shipping & Returns

Where we ship

We ship across Canada and to the United States from Mississauga, Ontario. You can also pick up your order in Mississauga for free.

Shipping rates

Everything ships with Canada Post, tracked. Shipping is priced by Canada Post for your postal or ZIP code, and you'll see the exact price in your bag before you check out. Your whole order ships together for one shipping charge, however many pieces you choose.

• Within Canada: Regular Parcel
• To the United States: Tracked Packet – USA

Local pickup in Mississauga, ON is always free. We'll email you within a day to arrange a time.

All prices, including shipping, are in US dollars (USD) — for orders shipping within Canada too. Your card provider converts the charge to your own currency.

When your order ships

Pieces are ready to go and usually ship within 3–5 business days. Every parcel is tracked, and you'll get the tracking number by email as soon as it's on its way. Delivery usually takes 2–8 business days within Canada and 5–8 business days to the US once shipped.

Duties for US orders

Orders shipped to the United States may be charged import duties, taxes or brokerage fees when they're delivered. These are set by US customs, aren't included in our prices, and are the buyer's responsibility.

Returns

Each piece is handmade and usually one of a kind, but we want you to love it. If it isn't right, you can return it within 14 days of delivery for a refund, as long as it's unused, unwashed and in the condition it arrived in.

• Email hello@hunterhollowgoods.com with your order details to start a return.
• Return shipping is paid by the buyer, and we recommend a tracked service.
• Once the piece is back with us, we'll refund the item price to your original payment method within 5 business days. Original shipping charges are not refunded.

Damaged or wrong items

If something arrives damaged, or isn't what you ordered, email us within 7 days of delivery with a photo and we'll make it right with a repair, replacement or full refund, including shipping. You won't pay to send it back.

Cancellations

Changed your mind before your piece ships? Email us and we'll cancel the order and refund you in full.

Lost parcels

If tracking stalls or your parcel doesn't arrive, let us know. We'll open a claim with Canada Post and look after you while it's sorted out.